Zelle outage impacts money transfers
File: In this photo illustration, a Zelle logo is displayed on the screen of a smartphone. (Photo Illustration by Sheldon Cooper/SOPA Images/LightRocket via Getty Images)
Zelle, the money transfer app, appeared to be having problems Friday morning.
What we know:
Users on Down Detector reported being unable to send money from bank to bank. The reports seemed to begin around 6 a.m. ET, though some users reported problems began last night.
"This is very inconvenient," one user complained.
Zelle later said an unnamed "third party" was at fault for the issue.
"We are aware that certain Zelle users at some financial institutions are not able to use Zelle at this time," a Zelle spokesperson told FOX Television Stations. "This situation involves an independent third-party that provides services to particular financial institutions. We are working diligently with our partners to resolve this matter as soon as we can. Zelle users may see transactions marked as ‘payment pending’ in the meantime."
As of 10 p.m. ET, reports of outages on the app were down to about 268.
What we don't know:
The full extent of the outage was not clear.
What you can do:
On their website, Zelle suggests that anyone experiencing general technical issues should reach out to their bank directly.
What is Zelle?
Dig deeper:
Zelle is a mobile banking platform that interfaces directly with banks' apps. Users can use the system to wire money from account to account online, even from different banks.
Many consumers use the tool to pay for small jobs or to transfer money to family members. It's also commonly used by landlords for collecting rent.
Zelle shut down its standalone app on April 1 but the system is still available for use within and between hundreds of participating banks and credit unions, including Bank of America, Truist, Regions, Capital One, Wells Fargo, Citi, and more.
The Source: Information in this story came from Down Detector, users' posts on social media, and previous FOX Television Stations reporting. This story was reported from Tampa, Fla.